Returns & Refund Policy

Returns and Refund Policy

Returns

Our return policy is valid for 14 days. If 14 days have passed since your purchase, we are unable to offer you a refund or exchange.

To qualify for a return, the item must be unused and in the same condition you purchased it. It also needs to be in the original packaging.

Non-returnable items:

- Gift cards

To complete your return, we require:

- A receipt or proof of purchase.

Partial refunds may be granted in the following cases (if applicable):

- Any item that has been opened or with packaging damage unrelated to our error, an item not in original condition due to factors beyond our control, or missing parts for reasons not our fault.

- Any item returned more than 14 days after delivery.

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email to notify you about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds (if applicable)

If you have not received a refund yet:

1. Check your bank account again.

2. Contact your credit card company, as it may take some time before your refund is officially posted.

3. Contact your bank as there is often some processing time before a refund is posted.

4. If you’ve done all of this and you still have not received your refund, please contact us at hello@cheeez.co.uk

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at hello@cheeez.co.uk and send your item to: CHEEEZ Ltd - Unit 9B Queen's Yard, London E9 5EN.

Shipping

To return your product, mail it to: CHEEEZ Ltd - Unit 9B Queen's Yard, London E9 5EN

You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.

If DPD returns a parcel undelivered due to an incorrect address provided by the customer or failure to claim the parcel from a sorting office in time, you will not be refunded for item and shipping costs. You will be asked to pay another item shipping cost for the parcel to be sent again. This applies to both domestic and international orders.

The time it may take for your exchanged product to reach you varies depending on your location.

If you are shipping an item over £75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

For any questions or to initiate a return, please contact us first by email at hello@cheeez.co.uk. We are here to assist you with your return process and answer any questions you might have.